Superior quality vendors can make businesses grow and thrive. The converse is true as well and a thorough vendor evaluation and selection process can allow organizations to focus on what is important – growth, customer delight and profit. PROMARK offers you:
- A tool to assess potential vendors beyond price point to include quality and customer service.
- A process to efficiently short-list potential vendors based on needs assessment, reputation of vendors and bid comparisons.
- A proven system to review proposals, develop negotiation strategies and establish a clear, seamless decision-making process.
Customer Service Assessment*
Rarely can a business thrive with poor customer service. When customers are delighted, your business grows, thrives and outperforms your competition. PROMARK promotes business vitality by:
- A tool to track how outstanding customer service is demonstrated across all levels of the organization.
- A process to collect relevant, timely and accurate customer feedback to strengthen/continue unmatched customer delivery and excellence.
- A method to dig deeper and understand the correlation between the quality of your current customer service and business goals.
Project Manager 360 and Project Assessment*
360 degree feedback provides invaluable insight by capturing performance data from direct reports, peers and supervisors. The assessment is paired with an in-depth debrief to understand strengths and opportunities that impact performance and employee engagement.
This assessment is a critical piece in developing individual development plans for leaders across the organization.
For either client -specific, or designed for “off the shelf” use.
* In partnership with Strategic Programs Inc.